As a Key Account Manager, you will be expected to work within a busy Sales team, responsible for Customer Relationship Management within the department. Ensuring effective management of pricing, schedules, quality requirements and pipeline projects.
Duties and Responsibilities:
- Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
- Developing positive relationships and handling customers’ needs.
- Respond to customers queries in a timely manner and aspire to deliver a positive customer experience.
- Align customer and internal expectations with regards to cost and delivery as required.
- Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
- Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
- Monitoring Sales metrics, reporting on customer account performance regularly.
- Ongoing sales forecasting through proactive discussions with each customer.
- Suggest methods to improve sales performance and identify opportunities for growth.
- Co-ordinate all elements of customer relations with internal ATL departments.
- Attend networking events & exhibitions to present the business in existing and new markets.
- Use environmentally sustainable practices in accordance with our environmental policy.
- Seek ways to reduce waste and energy usage in accordance with our environmental objectives.
Experience:
- Proven work experience as a Sales account manager or executive.
- Hands on experience in Sales and an ability to deliver.
- An interest in a key market is desirable but not essential.
Knowledge & Skills:
- Excellent communication and interpersonal skills.
- Excellent time and project management skills.
- Strong negotiation and influencing skills.
- Required to develop an in-depth knowledge of ATL’s products and capabilities.
- Business acumen with a problem-solving attitude.
Benefits:
- Salary: $60,000-$90,000
- Medical, Dental and Vision
- Flexible Spending Accounts
- Health Savings Account
- Life Insurance
- 401K-Matching
- Recognize 9 Federal Holidays
- Accrued Paid Sick/Personal
- Accrued Vacation Time
- Parental Leave
- Referral Program
- Employee Assistance Program
- Friday is Bagel Day
