TGR Haas F1 Team has been a stalwart of the FIA Formula 1 World Championship over the past decade. With more than 200 grand prix starts to our name, we pride ourselves on being an ambitious challenger within Formula 1 - and we want you to be part of that journey.
The first American Formula 1 team to compete in the sport since 1986, TGR Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Ten years later, the team is still building momentum, guided by clear objectives and technical partnerships, and fresh from securing its second biggest points haul in a Formula 1 season.
We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At TGR Haas F1 Team, you’ll gain exposure to many areas of the business, enjoy wider visibility, and clearly see your contributions.
Yes, you’ll learn from us, but we expect to learn from you too!
General Summary:
This role reports to the IT Service Delivery Team Leader or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day-to-day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.
Role Principles
- Act with integrity, always upholding the highest professional and ethical standards.
- Drive innovation and change to continuously improve ways of working and outcomes.
- Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
- Collaborate inclusively, building strong partnerships to achieve shared goals.
- Maintain a customer-focused approach, prioritising the needs of internal and external stakeholders.
- Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.
Key Responsibilities:
Role-Specific Responsibilities
- Responsible for supporting the delivery of high-quality IT support and services across the organisation, meeting agreed SLAs and service performance targets.
- Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation.
- Provide 1st to 2nd line technical support to our global user base, working to defined service levels, policies and procedures.
- Assist with 3rd line technical support where appropriate, including triage, diagnostics and escalation support for specialist teams.
- Support and monitor IT services and systems, perform troubleshooting and administration across technologies including Microsoft client and server platforms, Microsoft 365, Intune, Active Directory, endpoint management, SaaS applications and core business systems, escalating to vendors where required.
- Create, maintain and improve knowledge base content and user documentation, contributing to user education through email communications, group training sessions and practical demonstrations.
- Support the deployment of updates and changes to business applications and infrastructure, following change control, information security and risk management policies.
- Apply secure-by-design principles to day-to-day support, device builds and changes, ensuring controls are built in from the start and issues are escalated in line with security policies.
- Support asset lifecycle activities including stock control, asset tracking and licence management.
- Support user onboarding and leaver processes, including account, hardware and software provisioning and access management.
- Perform end-user device builds, upgrades and migrations, ensuring minimal disruption and appropriate data handling.
- Liaise with third parties for support, maintenance and purchasing, ensuring timely follow-up and clear ownership.
- Support F1-specific applications, systems and specialised hardware and software where required.
- Complete recurring operational checks and routine maintenance tasks on time, recording outcomes and raising or addressing issues proactively.
- Maintain accurate documentation and provide reporting as required, ensuring records are current.
- Help develop and promote an innovative, proactive IT Service Delivery function while supporting team members to deliver a best-in-class service.
Operational Delivery
- Carry out day-to-day tasks efficiently and within agreed timescales.
- Ensure work meets expected service, quality, and compliance standards.
- Demonstrate accountability and professionalism in all activities.
Team & Stakeholder Collaboration
- Build positive working relationships with colleagues and stakeholders.
- Participate in meetings, briefings, and forums as required.
- Respond to queries within scope, escalating more complex matters when necessary.
Compliance & Governance
- Adhere to relevant legislation, organisational policies, and internal controls.
- Handle information responsibly, including confidential or sensitive data.
- Support audit, governance, and risk management activities as required.
Continuous Improvement
- Contribute ideas and feedback to improve processes and ways of working.
- Participate in team initiatives, projects, or improvement activities.
Additional Responsibilities
- Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.
Person Specification:
Essential Qualifications & Experience:
- Degree in an IT-related discipline or demonstrable equivalent experience.
- Minimum 5 years of progressive IT Support experience.
- Proven leadership in high-pressure, performance-driven environments.
Resilience & Composure:
- Maintains calm and focus in high-pressure, fast-paced environments.
- Able to handle setbacks and adapt quickly to changing circumstances.
Integrity & Discretion:
- Trusted to manage confidential information and sensitive team matters.
- Upholds the highest standards of professionalism and ethical conduct.
Team-Oriented:
- Collaborative mindset with a commitment to team cohesion and shared success.
- Willingness to mentor and develop talent within the organisation.
Adaptability & Flexibility:
- Comfortable with extensive travel and irregular working hours, including weekends and race days.
- Open to innovation and continuous improvement in processes and culture.
Equipment and Applications:
- Extensive knowledge of modern Microsoft Windows client environments and Microsoft 365 services (for example Teams, Outlook, OneDrive and SharePoint).
- Advanced knowledge of endpoint management (for example Intune, Autopilot or equivalent), including device provisioning, application deployment and policy-based configuration.
- Proven experience of an ITSM platform (for example ServiceNow or equivalent), including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.
- Working knowledge of identity and access concepts sufficient to troubleshoot and escalate effectively (for example Active Directory/Entra ID, group membership, conditional access fundamentals and MFA).
- Practical understanding of core infrastructure concepts to support triage (for example DHCP, DNS, VPN and wired/wireless networking).
- Working knowledge of Linux environments, including basic administration and troubleshooting.
- Hands-on familiarity of Apple client environments (macOS and iOS), including user support and device troubleshooting.
- Practical ability of end-user hardware troubleshooting, maintenance and repair, including diagnostics and component replacement where appropriate.
- Applied knowledge of scripting and automation (for example PowerShell) to support troubleshooting, reporting and repeatable tasks.
Physical Demands
Extended Hours & Flexibility:
- Many roles require working evenings, weekends, and public holidays, particularly during race season or critical development phases.
Travel Requirements:
- Roles supporting race operations, logistics, or communications may involve frequent international travel, including long-haul flights and time zone shifts.
Physical Activity (Varies by Role):
- Trackside roles may involve standing for long periods, walking across paddocks, and working in noisy, crowded environments.
- Factory roles may require manual handling of components, use of machinery, or working in temperature-controlled areas.
- Office-based roles typically involve prolonged computer use and occasional movement between departments.
Sensory Demands:
- Exposure to high noise levels (e.g. engines, pit lane activity), bright lighting, and fast-moving environments is common in race support roles.
- This role is based in a shared workplace environment where exposure to common allergens (including food products, fragrances and cleaning materials) may occur. While we will always consider reasonable adjustments, we are unable to guarantee a completely allergen-free environment.
Health & Safety Compliance:
- All roles require adherence to strict safety protocols, especially in technical and trackside environments.
- Completion of all mandatory compliance training (including health and safety, data protection, and role-specific regulatory training) is a condition of employment and must be maintained throughout tenure.
This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.
At TGR Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.
We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best.
If you’re passionate about competition, technology and teamwork, then working at TGR Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at TGR Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.
Join our team and make your passion your profession.
Notice
Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website https://www.caa.co.uk/commercial-industry/security/national-security-vetting/
If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.
