IT Infrastructure Operations Manager

TGR Haas F1 Team has been a stalwart of the FIA Formula 1 World Championship over the past decade. With more than 200 grand prix starts to our name, we pride ourselves on being an ambitious challenger within Formula 1 - and we want you to be part of that journey.

 

The first American Formula 1 team to compete in the sport since 1986, TGR Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Ten years later, the team is still building momentum, guided by clear objectives and technical partnerships, and fresh from securing its second biggest points haul in a Formula 1 season.

 

We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At TGR Haas F1 Team, you’ll gain exposure to many areas of the business, enjoy wider visibility, and clearly see your contributions.

 

Yes, you’ll learn from us, but we expect to learn from you too!

 

General Summary:

This position reports to the Head of IT or their designee; is located in Banbury, UK.  The Infrastructure Operations Manager is responsible for the strategy, reliability, performance and continuous improvement of Haas F1 Team’s IT infrastructure, platforms and core systems.

The role ensures infrastructure initiatives and operational needs are delivered safely, on time and within budget, with a clear focus on service quality, resilience, security and innovation.  It ensures infrastructure requirements are defined, prioritised and delivered in line with business needs and operational standards.

 

General Responsibilities:

• Promote teamwork and effective communications to develop trustworthy relationships between all personnel and departments.
• Responsible for the overall performance of the Infrastructure, Cloud and Apps team, ensuring targets and milestones are achieved.
• Manage department personnel from recruitment, onboarding, employee engagement through to separation.
• Mentor, train and guide personnel as required. Develop staff using effective performance reviews and development plans.
• Responsible for working within departmental budgets.
• Produce monthly reports to the Head of IT detailing the status of the team, infrastructure and projects.
• Other duties as assigned by the Head of IT or their designee.

 

Key Responsibilities:

• Lead, mentor and develop a collaborative and high-performing team through recruitment, onboarding, training and coaching, setting clear expectations and fostering accountability.
• Define and execute the strategy for IT infrastructure, platforms and core systems, owning the full lifecycle and providing governance and technical leadership.
• Drive innovation and continuous improvement to deliver modern, secure, scalable, resilient and highly available services, underpinned by robust backup and tested disaster recovery capabilities.
• Oversee day-to-day infrastructure operations, ensuring service quality, resilience and operational excellence across all supported environments.
• Maintain and optimise on-premises and cloud infrastructure, platforms and core systems, ensuring performance, capacity, patching and lifecycle management.
• Lead and ensure end-to-end delivery of infrastructure projects and improvements, ensuring scope, timelines, budgets, risks and dependencies are effectively managed.
• Establish, monitor and report on KPIs and SLAs to drive prioritisation and measurable service improvements.
• Manage Incident & Corrective Action and Change Control processes.
• Ensure infrastructure and platform continuity during major incidents, remaining contactable outside normal hours and leading response and recovery, either directly or by coordinating the required resources.
• Manage relationships with technology vendors and service providers, including contract/term negotiation and performance oversight.
• Collaborate with cross-functional teams to understand business requirements, translate demand into technical roadmaps and maximise value delivered.
• Perform hands-on administration duties as required.
• Provide 3rd line technical support escalation services, ensuring adherence to SLAs.
• Oversee ad hoc projects as assigned.
• Follow all safety regulations in all venues.

 

Education and Work Experience:

• Further education such as BSc or MIS in an IT related qualification or equivalent experience required.
• Over 10 years of progressive IT experience, including at least 2 years in a team leader or managerial role.
• IT and cyber/information security certifications are advantageous.
• Exposure to international environments is advantageous.

 

Specialised Knowledge and Skills:

Technical expertise

• Extensive technical knowledge and hands-on experience across on-premises and cloud enterprise infrastructure and platforms.
• Proven experience in infrastructure operations, including service reliability, performance, availability, capacity and lifecycle management.
• Advanced knowledge of Microsoft server, cloud and client environments.
• Strong knowledge of virtualisation, containerisation, enterprise networking, Linux-based platforms and system integration across complex environments.
• Demonstratable ability to embed secure-by-design practices and security controls into infrastructure and platforms as standard.
• HPC experience is advantageous.

 

Leadership, strategy and delivery

• Proven success in infrastructure operations management and strategy development, translating business needs into practical roadmaps.
• Demonstrable ability to lead, mentor and develop high-performing teams, setting clear expectations and driving accountability.
• Strong project and delivery management capability, with a proven track record of delivering key IT projects and change initiatives, balancing scope, risk, budget and timelines.
• Experience managing end-to-end infrastructure delivery, from requirements and design through build, transition to run and continual improvement.
• Ability to align technology initiatives with business objectives, ensuring outcomes are measurable and value-led.

 

Working style and behaviours

• Work to a consistently high standard in stressful and time sensitive situations, making clear decisions and driving issues through to resolution at pace.
• Quick decision-making skills whilst working through problems in a scientific and analytical way.
• Comfortable operating at pace with frequent context switching, resolving complex issues quickly, and sustaining focus on longer-term tasks when required to deliver high-quality outcomes
• Ability to manage and develop others, communicating clearly and collaborating effectively to achieve results.
• Builds strong working relationships and works effectively with stakeholders at all levels across teams and functions.
• Maintains a positive, supportive and professional approach, contributing to a high-performing team culture and actively helping others succeed.
• Demonstrates an innovative, forward-thinking mindset, driving continuous improvement and encouraging adoption of better ways of working.
• Excellent communication skills with a commitment to continuous learning, self-improvement and sharing knowledge with others.
• A sympathetic approach to your work colleagues and an ability to integrate within a group environment.
• A can-do positive approach and a willingness to help others is essential.

 

Work Environment Physical Demands:

An ability to work and prioritise within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional domestic or international travel and a willingness to work long and flexible hours including weekends.

 

This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast-paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

 

Core Company Values:

    Integrity: Uphold the highest standards of integrity in all actions.

    Innovation: Embrace and drive change through innovative solutions.

    Excellence: Strive for excellence in every aspect of work.

    Collaboration: Foster a collaborative environment to achieve collective goals.

    Customer Focus: Prioritise the needs and satisfaction of customers and partners.

    Sustainability: Commit to sustainable practices and social responsibility

 

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

 

At TGR Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

 

We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best. 

 

If you’re passionate about competition, technology and teamwork, then working at TGR Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at TGR Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

 

Join our team and make your passion your profession.

 

Notice

Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the Civil Aviation Authority  National Security Vetting (NSV) website https://www.caa.co.uk/commercial-industry/security/national-security-vetting/ 

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.