USA Technical Support Engineer

Radical is the world’s largest constructor and manufacturer of open cockpit two-seater race cars and is currently going through an exciting growth period.  As part of this the company is seeking someone to join the team and play an integral part in its future growth.

To be Radical you have to offer something innovative and unique, values which have been at the core of the Company’s philosophy since its inception in 1997. From the very beginning the approach has been to create a whole new niche in the world of motorsport, to which nothing compares.

Radical are now one of the largest producers of racing and track cars in the world selling over 2,500 cars globally in the past two decades.  To sell that many racing cars the package has to be thrilling, dramatic and huge fun to drive.

But the Radical philosophy extends much wider than just high-performance race cars. A championship portfolio at some of the best circuits in the world provides thrilling and highly competitive racing for all customers.

Radical sells its product range to High-Net-Worth Individuals through an independent network of dealers. Radical’s current 30-strong Sales and Aftersales Network spans from Nevada to Sydney via Continental Europe, the Middle East and Asia.  Over 90% of the cars produced are exported from the UK and are sold through Radical’s partners.  The Americas region accounts for over 60% of global sales with 8 dealers in the US, 2 in Canada and 1 in Barbados.

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Organisation
Radical Motorsports Ltd
Reference
VAC-3660
Location
USA
Salary / Benefits
Competitive
Contract Type

Department: Engineering
Reporting to: Head of Engineering
Employment type: Full time
Salary: Competitive


Overall objectives of this role:
To provide technical support to all levels of the North American Radical Motorsport customer base. The job holder will be required to travel to dealers’ premises and events throughout the normal America race season. The Jobholder will also provide technical training to Radical dealerships employees.


Primary responsibilities:
-Providing global technical product support on all aspects of Radical vehicles
-Manage customer technical issues log and resolution plan
-Attend international race events to support regional dealers and teams
-Attend US track events to support customers and teams
-Provide reports on support events to engineering and development teams
-An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require extensive international travel and a willingness to work long and flexible hours including weekends.


Additional responsibilities:
-Maintenance of Radical Product Manuals
-Development of tools to support customer car maintenance
-Support of Radical Training Academy
-Production fault diagnosis and support
-Support of engineering development team as required
-Maintain personal skill and product knowledge levels.


Required skills:
-Experience of motorsport industry, either racing or customer support
-Understanding of modern vehicle operating systems (ECU, PDU, ABS, TC, EPAS, Turbo control, Gearbox shift strategy)
-Experienced user of motorsport data acquisition systems (Life, Aim, Motec, Pi, others)
-Proficient in the use of MS Office
-An organised approach to problem solving
-Empathetic customer service approach
-Working knowledge of USA Health & Safety legislation procedures.
-US residency and right to work in the US


Preferential skill:
-Practical experience with current Radical products
-Experience of race car engineering
-Knowledge of electronic diagnostic systems
-CAN data transmission programming
- Spanish language

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