IT Support Technician

Jobs
Haas F1 Team debuted in the FIA Formula One World Championship in 2016, becoming the first American-led Formula One team since 1986. Founded by industrialist Gene Haas, Haas F1 Team is based in the United States on the same Kannapolis, North Carolina, campus as his championship-winning NASCAR team, Stewart-Haas Racing. Haas is the founder of Haas Automation, the largest CNC machine tool builder in North America, and he is chairman of Haas F1 Team. 
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Organisation
Haas F1 Team
Reference
VAC-3440
Location
Banbury / UK
Salary / Benefits
Competitive
Contract Type

When you join a team that never sits still, that’s hungry to make F1 history with every fabrication, every code, and every email we write, you won’t either. To meet the challenges of competing in the highest class of international motor racing, you’ll help us innovate new ways of getting our team to the top.

 

Haas F1 is unique on the grid - our most important resource, our soul, is our people.

 

That’s just one reason why you can have so much impact here. Every member of our team is a full contributor to our results on the track, no matter which department or country you work in.  At Haas F1 Team you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world. Yes, you’ll learn from them, but they expect to learn from you too.

 

Join our team and make your passion your profession.

 

This position reports to the IT Operations Manager or their designee; is located in Banbury, UK. Responsible for the support and development of IT systems for the Haas F1 Team.  They will play a key part in ensuring the delivery of best-in-class IT solutions and services to the company and its users.

 

 General Responsibilities:

  • Promote teamwork and effective communications to develop working relationships between all personnel and departments.
  • Adhere to all IT, Health & Safety and wider business processes.
  • Follow all safety regulations in all venues.
  • Other duties as assigned by the IT Operations Manager, Department Head or designee.

 

Key Responsibilities: 

  • Provide 1st to 2nd line technical support to users adhering to defined service delivery levels and policies.
  • Author and maintain the IT knowledge base system.
  • Support, monitor and assist in the administration and troubleshooting of IT services and systems including but not limited to: ServiceNow, Active Directory, Office 365, SharePoint and VMware.
  • Assist with planning upgrades and changes to business applications and infrastructure both in and out of the racing season, adhering to change control, information security and risk management policies.
  • Support F1 specific hardware and software.
  • Ensure any reoccurring checks are completed in a timely fashion.
  • Manage and maintain licenses, contracts and renewals.
  • Ensure up to date documentation and accurate reporting as required.

 

Education and Work Experience:  

GCSE, High School diploma or equivalent required. Further education such as BSc or MIS in an ICT related qualification required. Typically requires at least 2-3 years’ experience in an IT environment. Exposure to racing and international environments is desirable but not required.

 

Specialized Knowledge and Skills:

  • Be extremely self-driven and be able to work with minimal supervision.
  • Be able to thrive in a team environment, being ultra-dependable and reliable team player.
  • A quick thinker, be a flexible and adaptive character with the ability react to and solve problems with speed and efficiency, sometimes under high pressure.
  • Be innovative, creative and forward thinking, encouraging others to be also.
  • Must have excellent communication skills and be willing to continuously learn and improve themselves.

 

Equipment and Applications: (Specific equipment/applications used on the job)

  • Strong knowledge of Microsoft desktop environments.
  • Working knowledge of Microsoft server environments, Active Directory and Ethernet networking.
  • Working knowledge of scripting languages such as Microsoft PowerShell.
  • Good understanding of end-user computer hardware troubleshooting, maintenance and repairs.

 

Work Environment Physical Demands:

An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional international travel and a willingness to work long and flexible hours including some weekends.

 

You’ll discover many more benefits of working at Haas F1, such as our family days where we invite you and your family to spend quality time with our team, the drivers and the cars.

At Haas F1, Diversity, Equality, and Inclusion are fundamental of who we are. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.  They are central to our mission and to our impact on the F1 Circuit. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing and increasingly diverse world.

 

Notice

Due to the nature of the organisation, all employees of Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the Civil Aviation Authority  National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.