Customer Support Engineer

Job
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Organisation
Prodrive
Reference
MSCSE0324
Location
Banbury
Salary / Benefits
>competitive salary plus benefits
Contract Type

At Prodrive we believe there’s no limit to what can be achieved when the brightest minds come together. Joining one focused and driven team, you will challenge boundaries in order to change the game for our customers. We are the world’s leading independent motorsport company and the business behind some of the greatest names and achievements in motorsport over the last 40 years. Our skilled Technicians, Mechanics, Fabricators and Engineers work together every step of the way to design, build and run elite competition cars on the track and off-road across the globe. For more than 15 years we have been the team behind Aston Martin Racing and our GT Customer race programme is experiencing unprecedented growth. We are also involved in an expanding Rally Raid Championship team and customer programme. 

We're seeking a talented and motivated Customer Support Engineer to provide the highest level engineering support on event to our Rally Raid Customers competing around the globe.

Key Responsibilities.

  • Provide engineering support to customers on events and tests as required. To include programming of electronic control units and setting of car systems to maximise performance and reliability.
  • Ensure efficient operation of the car, powertrain, and systems by the customer.
  • Ensure car complies with technical regulations and event specific regulations.
  • Provide planning and technical input to the customer and to assist with event preparation, car setup, operating standards and sporting topics.
  • Ensure spares package is suitable for the event and maintain mileage records with customer to maximise performance and reliability.
  • Prepare post event report to include event and performance analysis of car and team.
  • Prepare high quality technical documentation and details of technical updates and release to customers.
  • Maintain the highest level of customer interaction.
  • Be responsible for maintaining the office environment and team member appearance and behaviour according to Prodrive standards.
  • Be pro-active in the development and improvement of internal systems to improve efficiency and quality.

Who Are We Looking For?

  • Degree qualification or equivalent in a relevant discipline (e.g. Mechanical or Automotive Engineering).
  • A minimum of 2 years recent experience of working in a similar role for a Manufacturer or Customer Team in WRC, ERC or Rally Raid.
  • A can-do approach.  Must possess a positive attitude and display the ability to identify alternative solutions to problems.
  • A desire to travel and experience some of the best motorsport events around the globe.
  • Be confident in working and travelling alone, managing travel plans and being self-sufficient.
  • Integrate well into different customer teams and respecting their culture.
  • Surpassing customer expectations and delivering the highest level of support in the harshest of environments.
  • Creativity.  Endeavour to find new ways of doing things and learn from past experiences

What We Can Offer You.

  • An attractive salary which will grow in line with your ongoing development and impact
  • 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
  • Training opportunities for continuing professional development
  • Onsite subsidised staff restaurant
  • Car and pension salary sacrifice schemes
  • Cyclescheme
  • Exercise classes
  • Paid time off for volunteering
  • Consultations with our Fit 4 Life expert
  • Social events throughout the year
  • Exclusive company discounts
  • Life assurance

We are an equal opportunities employer

At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.

Come and make a difference.

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