Customer Support Engineer

At Prodrive we combine our motorsport ethos with free thinking to redefine the possible. For the last 15 years we have been the team behind the Le Mans winning Aston Martin Racing team in the FIA World Endurance Championship. We also support a variety of programs including full works teams in international race and rally series. Our Technicians, Mechanics, Fabricators and Engineers all work together every step of the way with one goal; to win.

We are now searching for a Customer Support Engineer to provide engineering support to both Aston Martin Racing and other Prodrive Motorsport programmes both on and between events.

Key responsibilities

• Provide engineering support to customers on events and tests as required
• Provide remote support to customers via the Prodrive remote support hub
• Ensure efficient operation of the car and engine by the customer
• Ensure all car electrical and data systems are properly configured with the latest software and calibration releases
• Provide technical input to the customer to assist with car setup and strategy
• Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
• Adjust engine mapping and track strategies to suit relevant circuits
• Collate and analyse data recorded from the data logger and ensure all data is correctly stored on the severs and share points
• Prepare post event report, documenting event information highlighting any issues and suggested follow up action

Who are we looking for…?

Our ideal candidate will have a degree in either Motorsport, Mechanical or Electrical Engineering coupled with the experience and the willingness to work to a high standard in customer racing.

What we offer in return.

A modern, spacious working environment with free onsite parking, competitive salaries as well as a tailored range of benefits, which include life assurance, free fitness assessments and advice from our ‘Fit 4 Life team’, a subsidized canteen, onsite exercise classes, opportunity to join our group personal pension, 25 days holiday, with an opportunity to purchase extra, an attractive lieu-day policy and company discounts e.g., motorsport merchandise… and much more!