Customer Support Engineer

Customer Support Engineer

Company
Hyundai Motorsport GmbH
Date Posted
31st October 2018
Reference
CSE
Sector
Race Engineer
Location
Alzenau / Germany
Salary
Competitive Salary

Based in Alzenau, near Frankfurt in Germany, Hyundai Motorsport GmbH is responsible for Hyundai’s global motorsport activities and primarily for its World Rally Championship program. In parallel to its successful WRC campaign, Hyundai Motorsport’s Customer Racing department was created with the aim of enhancing Hyundai’s motorsport image around the world with the Hyundai i20 R5 rally car and the Hyundai i30 N TCR for circuit racing.

We are now hiring a Customer Support Engineer.

 

Main tasks

Good technical communication skill

  • ability to explain with clear words solutions of problems to customers and interface with any and amateur drivers

Car data management

  • download and read data acquisition (Magneti Marelli and Life Racing), and capability of quick understanding problems and finding solutions;

Engineering

  • deep understanding of car vehicle dynamic to support customers during pre-event test and race events

Personal attitude

  • able to work under pressure from customers and drivers during racing events. No problem to trip around the world. Flexibility of working hours

Reporting

  • synthesis capability to write down proper post events report and issues list with clear and short descriptions in order to create a single record file.

 

Qualifications

  • Engineering bachelor
  • Rally or racing  technician, engineering role with some data analyzing experince
  • Well-organized, flexibility to modify immediately planned operation according to last minutes issues
  • Fluent in English ; both spoken and written

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